|
From time to time everyone has questions, or
problems that they can not fix on their own. Our
consultants have gone through an extensive certification
program which provides us with an in-depth understanding of
the program and the database behind it.
Support Services include:
Unlimited Phone Support
Most software questions or problems can
be answered over the phone. Our technicians will
attempt to walk you through the troubleshooting process
to identify the cause of the problem. We can then
attempt to guide you through the process of fixing the
problem.
All phone support contracts come with
PCAnywhere support. PCAnywhere allows our technicians
to dial into your computer using a standard modem to
remotely take control of your computer. This gives us
the ability to control your computer as if we were
sitting at the keyboard in your office. Problems can be
solved quicker, and far less costly than sending a
technician to your office to do the same task.
Our unlimited phone support contract is
designed to give you a person to call whenever you have
a problem. Phone support is available Monday - Friday
from 8:00am - 5:00pm Eastern Time.
Phone Support is designed for Technical
Assistance and the occasional operational issue. The
following services are not included with any phone
support contract:
Unlimited Phone support is available in
6 month or 12 month blocks:
|
6 Month Unlimited: |
|
$450 |
|
12 Month Unlimited: |
|
$699 |
Non-Contracted Hourly
Support
A phone support contract is like an
insurance policy. Some clients rarely need it, and
therefore prefer to purchase support as they use it.
Clients choosing to purchase support on
an hourly basis will be subject to the current hourly
rate at the time of billing. All non-contracted support
calls are billed in 15 min. increments and are subject
to a 1/2 hour minimum charge.
Data Repair
Your data is the most important piece of your system,
and the Advantage database engine working behind the
scenes is one of the most stable databases available
today. However even the best databases can break from
time to time. For more information see our
FAQ on data corruption.
Data Repair services are based on a per incident
charge.
|
Initial Repair: |
|
$350 |
|
Related Repairs: |
|
$125 |
We understand that sometimes data
corruption can be caused by something that could repeat
shortly after the initial repair causing the data to
corrupt again. In these cases our technicians can
generally find the data corruption quickly without
having to look for it. These related repairs will be
billed at a lower rate if the repairs are to the same
tables within 1 week of the initial repair.
Data Conversion
Data Conversion services are provided to
assist office staff with the implementation by importing
data from another system electronically. This can save
Data Entry time in an implementation.
Patient Demographic Data can be imported
for as little as $299 with Legacy system data provided
in a .CSV text file.
User Training and Consulting
Onsite user
training and consulting is highly recommended for any
implementation to be a success. It is our experience
that training is best delivered in blocks of 4 hours.
Our training programs are designed to help you start
setting up and working with the system immediately,
making your non-training hours more productive.
|
Half Day ( 4 hours ): |
|
$349 |
|
Full Day ( 8 hours ): |
|
$599 |
|
Altapoint
Electronic Medical Records
